Managing your money has never been easier

Tap into a world of mobile banking, packed full of features designed to give you more control of your money.

iOS 10 or above

Android 5 or above

Start enjoying the benefits of banking at your fingertips

• Access your money any time from the safety of your home
• Get in touch in an instant with live chat
• Log in fast and securely with your fingerprint. Check out our video guide to see how secure our app is.
• Search your transactions and view statements

• Super convenient and easy to use
• Pay in cheques with your camera to save unnecessary trip
• Make payments and transfer money instantly
• Set up payment alerts and notifications. Check out our video guide for setting up alerts.

Here’s how to get started

Step 1
Download

Use the links below to download our app to your device. View our Terms and Conditions.

You can also watch our helpful video guide on how to download and register for the app.

iOS 10 or above

Android 5 or above

Step 2
Register

To register, you'll need either;

• Your customer number or username
• Or your personal details

If you’ve forgotten your customer number, you can retrieve it.

• Joint Account Holders - Please note

Step 3
Log in

We'll then ask you to verify your identity by entering one of the following pieces of information;

• your online banking password
• your telephone banking access code
• or your debit or credit card information (this option isn't available for business customers)

• Landline (OTP) - What is this?

Do I need a security device?

The quickest way to authorise payments is using our mobile banking app. To download, search "Clydesdale Bank" on the Apple App Store or Google Play Store, then set the app up to you finish moving your money.

To find out more about authorising payments, including other authorisation options, please get in touch or visit the FAQs in our help section

Bank easily online

If you prefer to use online banking rather than the app, it’s now easier than ever to get started.

Get started with online banking or log back in.

You’ll need your customer number to register or login. Forgotten your customer number?

This service may be temporarily unavailable during periods of routine maintenance.

Features:

• Check your balance - View your current balance
• Make payments - Set up and manage payments
• Mobile alerts - Set up and manage SMS alerts for your accounts
• Direct Debits - View or cancel direct debits.
• Search transactions - Quickly find the transaction you’re looking for
• Digital statements - View and download digital statements as well as switch off paper statements
• Get help - Get support on our live chat
• Standing orders - Create, view, edit and cancel standing orders
• Report Lost or Stolen Cards – Report lost, stolen or damaged debit cards

Check out our videos to help you make the most of online banking

Need some help?

Internet Banking help centre

You can find more information about Internet Banking in our help centre

Contact us

During these difficult times, we're receiving a higher number of calls than usual.

Monday to Friday 8am - 9pm Saturday 8am - 9pm Sunday 10am - 5pm

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• Service status

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  Internet Banking has moved

  To log into Internet Banking you now need to use Virgin Money Internet Banking. You'll get the same great service and are able to access all your accounts.

  Your log in details will stay the same and you can log in directly from the shiny new Virgin Money website.

  

  Be Alert

  Never tell anyone a token 3 response code, even someone from the bank. You should only input these codes to our secure Business Internet Banking service when you’re sending and making payments. If anyone calls and asks for a token 3 response code or asks you to authorise a payment on the App for fraud checks, hang up and call us on 0800 085 2914 from another line if possible, remember the Bank will never ask you to disclose your security details.

  You can find impartial information and guidance on money matters on the “MoneyHelper” website.
  Clydesdale Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.